FAQs

How will I know if my order has been received?

Upon placing an order, an order confirmation will be sent to your registered email address within 12 hours. If you entered an incorrect email, contact our customer care team for assistance in receiving the order details by emailing info@warmwinterdays.com. 

How can I cancel my order?

Cancellation is only possible before our warehouse processes and ships the order. Once shipped, a shipping confirmation is sent. If you wish to cancel after shipping, you'll need to initiate a return.

Can I modify or add items to my order?

We do our best to accommodate order changes prior to fulfillment. However, changes after the order is placed are not guaranteed. Once fulfillment begins, we’re unable to make any modifications.

How do I care for my product?

All of our items come with care labels containing specific instructions for care and maintenance. We strongly recommend following these instructions to ensure proper care and longevity of your piece. 

What size should I order?

Each item online includes a general size guide. All items have specific garment measurements available under the size guide button. For personalized sizing advice, feel free to reach out to us at info@warmwinterdays.com.

Where can I find garment measurements?

Detailed garment measurements are available under the size chart button.

When can I expect a shipping confirmation?

We aim to ship your order within 1-3 business days of placement. Once dispatched, you'll receive an email confirming shipment, including carrier details and tracking information.

How can I track my order?

After dispatch, you'll receive an email containing the tracking number, you can monitor the package's journey on the carrier’s website.

How am I charged for customs?

Not all orders will have custom fees but we highly encourage you to check before placing an order to avoid surprises or delays. Customs fees are determined individually by the border of your delivery country and you will be notified of the customs charge once the order is arrived at your country's border by local customs authority or courier.

If you decide not to pay the custom fees after placing the order, we will issue a refund once the package is arrived at our warehouse. Any return fee or handling charges will be deducted from your refunded amount.

What should I do if my order is lost?

Upon delivery confirmation in your tracking information, we recommend waiting for 24 hours. If your order hasn't arrived after this timeframe, please contact our customer support team for further assistance.

Faulty Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What is your return policy?

If you are not completely satisfied with your purchase, you may return your items for store credit, returns must be requested within 14 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached to each item, and in its original packaging.

We are not responsible for risk of loss or damage during return shipment. Any items returned not in the required condition will be returned to you.

To start a return, please reach out to us at info@warmwinterdays.com with your order number and details of the return.

Once your return is delivered, please allow 5–7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.

Cost for return 

All shipping costs due to returns will be borne by the customer unless for faulty items. Shipping costs are non-refundable for returns and the customer is responsible for the costs of shipping the products back to our warehouse. 

Paid Import duties and local tax

Once a shipment is processed through customs clearance, customs authorities do not issue refunds on the fees paid. Please note that duties, taxes, or any additional charges incurred will not be refunded.

Sale Products

Unfortunately, we do not accept returns on sale items.